Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
107
Call Centres
0
Catering & Hospitality
105
Construction, Property
130
Customer services
73
Defence/Armed Forces
55
Education
2
Electronics
80
Engineering, Manufacturing 110
Graduate, Trainees
66
Healthcare & Nursing
74
Human resources
62
IT & Internet
436
Legal
65
Management consultancy 57
Marketing, Advertising, PR 83
Media, Creative
7
Non-profit, Charities
1
Public sector & Services
11
Recruitment sales
79
Retail, Wholesale
80
Restaurant & Food Service 7
Sales
139
Science
11
Secretarial, Administration 17
Security
0
Senior appointments
12
Telecommunications
3
Transport, Logistics
5
Travel, Leisure, Tourism
15
Other
64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 235 |
| Post:First Line Customer Service Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Glasgow
|
| The announcement text: |
First Line Customer Service Representative to act as first point of contact for all incidents. It is their responsibility to ensure all incidents are understood, logged, resolved or assigned to other team members for resolution.
Key Responsibilities
• Log all incoming incidents accurately and ensure sufficient information is recorded.
• Check customer and contact * product details are correct while logging incident.
• Inform user of how incident will be resolved or handled, following up with user where required.
• Resolve incidents if appropriate by using knowledge and procedures.
• Assign incidents not resolved to the appropriate team members.
• Provide point of contact for user updates.
• Escalate incidents where appropriate.
|
| Contact information |
| Employer: |
|
| Email: |
103@birminghamcareer.informnow.com
|
| Phone: |
01384484065
|
|
| |
Publication date: 2009-04-06 06:53:44
|
| |
|
|
